Last updated: February 23, 2026
These General Terms and Conditions of Sale apply to any order of services offered by Stephanie Romeo, a simplified joint-stock company with a single shareholder (SASU) with a share capital of €5,000, registered with the Toulouse Trade and Companies Register under number 918 293 556, whose registered office is located at Maison des conseils 1, 6 rue Maurice Caunes, 31200 Toulouse, France (hereinafter referred to as “the Company”).
1. Purpose
These Terms and Conditions govern the sale of individual coaching services, whether purchased as single sessions or as packages, offered by the Company.
Any order implies full and unconditional acceptance of these Terms and Conditions.
2. Nature of the Services – Scope
The services provided fall within the field of coaching and personal and emotional development.
The exchanges and materials provided are part of a guidance process designed to encourage reflection, understanding, and personal and professional growth.
They do not constitute medical, psychological, or psychiatric treatment, nor do they represent legal, tax, or financial advice.
Depending on the circumstances, it is the client’s responsibility to consult any qualified professional appropriate to their situation.
3. Eligibility
The services are reserved for adults (18 years of age or older) who are capable of making decisions independently.
The Company reserves the right to refuse or discontinue a coaching engagement if the client’s situation does not align with the scope or nature of the services offered.
4. Session Duration
Unless otherwise specified, the standard duration of a session is 55 minutes.
5. Prices – VAT – Invoicing
Prices are indicated in euros, excluding taxes.
When French VAT is applicable, it is charged at the current rate (currently 20%).
The tax treatment depends on the client’s status and place of establishment, in accordance with the applicable regulations.
An invoice is issued after payment.
6. Payment
Full payment is required before the start of the services, unless otherwise agreed in writing.
Accepted payment methods:
Stripe (credit/debit card)
Bank transfer
7. Packages – Validity Period
Unless otherwise specified:
Package of 8 sessions: valid for 3 months from the date of the first session.
Package of 12 sessions: valid for 6 months from the date of the first session.
Sessions must be used within the validity period of the package.
After this period, unused sessions will expire, unless an exceptional written agreement is granted by the Company.
8. Cancellation – Rescheduling – Absence
Sessions are scheduled in advance and prepared specifically for each client.
Any session may be cancelled or rescheduled at least 24 hours before the scheduled time.
In the event of a late cancellation (less than 24 hours before the session) or a no-show without prior notice, the session will be considered completed and deducted from the package.
9. Force Majeure
In the event of force majeure preventing a session from taking place (such as illness, major technical issues, or any unforeseeable event beyond the control of the parties), the session will be rescheduled for a later date without penalty.
If rescheduling becomes permanently impossible, a fair solution will be sought by mutual agreement.
10. Responsibility – Results
The Company undertakes to provide attentive, high-quality coaching, based on the information provided by the client and on its professional expertise.
Each individual progresses at their own pace. Results may vary depending on the client’s personal situation, context, level of commitment, and personal involvement in the work proposed.
The client acknowledges that coaching is based on active collaboration. The client remains fully responsible for their decisions, actions, and for how they choose to integrate the tools and reflections provided into their personal or professional life.
The Company cannot guarantee any specific outcome but commits to using all reasonable means to support the client with seriousness and professionalism.
11. Intellectual Property
All materials, tools, methods, and content provided within the coaching process are protected by intellectual property law.
They are intended for strictly personal use.
Any reproduction, distribution, resale, or use for the benefit of third parties without prior written authorization is prohibited.
The KAL™ Method is the exclusive property of Stephanie Romeo.
12. Right of Withdrawal
In accordance with applicable regulations, consumer clients may benefit from a right of withdrawal within 14 days from the date of the order.
However, when the execution of the service begins with the client’s agreement before the end of the withdrawal period, and the client expressly waives this right, no refund may be requested for services already performed.
Except where required by law, no refund will be granted once the first session has taken place.
13. Complaints – Mediation
In the event of any difficulty, the client is invited to contact the Company at the following address: contact@stephanieromeo.com in order to seek an amicable solution.
In accordance with the provisions of the French Consumer Code, consumer clients may also have the right to use a consumer mediation service free of charge after submitting a written complaint to the Company.
(The mediator’s contact details will be communicated once designated.)
14. Governing Law
These Terms and Conditions are governed by French law.
In the event of a dispute, an amicable solution will be sought first.
